- Can I modify my purchase items before dispatched?
- Can I modify purchase items after dispatched?
- Can I change my delivery address?
- Can I cancel my order?
1. Can I modify my purchase items before dispatched?
Yes. If the order status is not “Dispatched” (login your account in our website and check the status from your order history) , you can modify the purchase items by simply sending us a message and telling us which item you want to change. After receiving your message, we will cancel the previous order and refund you. At the same time, we will send you a new invoice, in which includes the payment button for the new item you want to change.
2. Can I modify purchase items after dispatched?
No. If the order status is showed “Dispatched” (login your account in our website and check the status from your order history), it means the order has been sent. Please read our return & exchange policy to see more details.
3. Can I change my delivery address?
Yes, if the order status is not “Dispatched. You can login your account and check the order history to see the order status.
4. Can I cancel my order?
Yes. If you changed your mind after making the payment, you can cancel the order by simply sending us a message and telling us the order number. We will refund you soon after. Please note that, cancel order won’t be accept if the order status is “Dispatched” (login your account in our website and check the status from your order history) |
